Shipping & Return Policy

We offer FREE Standard Ground Shipping on all orders $45 and over (cart must total $45 after discounts applied, exclusive of taxes and shipping fees). We ship within the contiguous U.S. states except Alaska and Hawaii. We do not ship outside the U.S. at this point in time.

 

SHIPPING

Shipping & Handling Rates

• Rates are based on merchandise total before tax
• Orders under $45 standard ground $8, 2nd day $20.
• Orders over $45 standard ground FREE shipping, 2nd day $20

Delivery Options
us.embryolisse.com orders are shipped and delivered on business days (Monday through Friday, excluding major holidays). Below are the shipping options available. Please select the option that best suits your delivery needs during checkout.

1. Standard Shipping
Most orders shipped via Standard Ground are processed and shipped within 1 – 2 business days, depending on product availability.

• Most standard orders are delivered within 3-5 business days from the order’s ship date.
• We don’t currently ship to P.O. Boxes or APO/FPO/DPO boxes.

Orders received on Monday through Friday by 1 pm ET are shipped the same day. All other orders will be shipped the next business day.

2. 2nd Day Shipping
2nd Day orders placed by 1 pm EST will be processed and shipped same day, depending on product availability. 2nd Day orders placed after 1 pm EST will be processed and shipped the next business day.

• Orders shipped via 2nd Day service are delivered within 2 business days from the order’s ship date.
• We don’t currently ship to P.O. Boxes or APO/FPO/DPO boxes.

Please note, a signature may be required upon delivery of 2nd Day packages.

 

RETURN AND REFUND

Return Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• To complete your return, we require a receipt or proof of purchase.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email here : contact us.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, please send us an email here: hello@enbryolisse.com. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs for returns are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Business Days & Holidays
Packages do not ship from our distribution centers on the following holidays:

• December 31st – January 2nd
• Memorial Day
• 4th of July
• Labor Day
• Thanksgiving
• Friday after Thanksgiving
• Christmas Eve
• Christmas Day

CONTACT US
For more information, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at hello@embryolisse.com